1) Description of Binding Agreement These terms and conditions serve as a legally binding agreement between the property owner, hereby identified as “the client” and Tropical Wave Pressure Washing, LLC and its owners, agents, and employees, hereby identified as “the company,” for the execution of services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services provided by the company are subject to the following terms which may be updated at any time without notice to the client.
2) Content Release and Use The client agrees to allow the company to utilize any photos, videos, descriptions, or reviews and examinations of the property and/or the client in the context of marketing, advertising for the company, or for liability purposes, provided that the company will not include sensitive information such as addresses or full names. The company will use these media items described in this section without any compensation to the client. The client agrees not to seek punitive action in a civil court of law regarding the development, display, reproduction, or printing of the above media. If the client agrees to allow the company to display a sign for marketing on their property, it will remain in effect for no more than seven calendar days. Any damage not the fault of mother nature to this sign will be charged to the client at full retail cost.
3) Water Usage: By signing this agreement, you agree to provide Tropical Wave Pressure Washing the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available. If on well water, or if in an area with low water pressure or volume, the client agrees to inform company and will avoid using any water during the cleaning service.
4) Color and Tone Concerns: The properties and species of wood age and weather can greatly affect the resulting color or tone. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. Tropical Wave Pressure Washing and its associates attempt to represent the final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish.
5) Roof Treatment Acknowledgement The client understands and acknowledges that all roofs react to cleaning solutions differently and results will vary. The cleaning solution used by the company is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. After cleaning, the roof will show results but, in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as age of roof, type of shingle, location, and the amount of accumulated buildup. It is understood that there is potential to have some light brown areas that remain after treatment. These light brown areas are dead algae which appeared as black streaks prior to treatment. If this occurs, the client understands and agrees to wait 6 to 8 weeks for the brown areas to fade with the assistance of natural elements such as sun exposure and rain. If the brown areas remain after 6 to 8 weeks, the client should contact the company immediately in order to request a physical examination necessary for the company to determine the next steps. Moss or lichen growth on the roof will turn white after treatment. In these cases, the client agrees to wait 6 to 8 weeks for the moss or lichen to fade with the assistance of natural elements such as sun exposure and rain. If the moss or lichen remain after 6 to 8 weeks, the client should contact the company immediately in order to request a physical examination necessary for the company to determine the next steps.
6) Courtesy: While Tropical Wave Pressure Washing is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area which also includes any other contractors. This is for your safety as well as our own.
7) Payments: All balances are ALWAYS due upon completion of the job. Any variance to this policy must be agreed upon and in writing on our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by Tropical Wave Pressure Washing related to the collection process of outstanding balances. Scheduling: Scheduling in a business which productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes. If you need to cancel and it is less than 24 hours to your appointment, a $40 cancellation fee will be assessed.
8) Removal & Replacement of Deck Contents: Removal and replacement of grills, deck furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.
9) Damages: Tropical Wave Pressure Washing is not responsible for damages due to improperly installed siding, loose shingles, or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, and leaders and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out. Vinyl sided homes that have not been maintained or have contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. If the client’s property suffers from oxidation, signs may become more noticeable after cleaning. Tropical Wave Pressure Washing will not be responsible for such conditions. Tropical Wave Pressure Washing will not be responsible for loose concrete or stucco that may dislodge during the cleaning process. The client understands and acknowledges that any blemish or flaw or any existing oxidation may be more noticeable after cleaning
10) Stains: Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints and oil/grease stains are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
11) Watertight: Tropical Wave Pressure Washing Services expects your property to be in good repair and weathertight. This includes but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weathertight. Tropical Wave Pressure Washing is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows.
13) Window Spotting: Windows may become water spotted as a result of our services. Window cleaning is NOT included.
12) Concrete: The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab. On the Day of Service: The client shall: Have an exterior on-site water spigot activated and accessible Close all windows and doors tightly Keep all pets and children inside before and during cleaning Clear all work areas of all items and remove all sensitive materials from the areas being cleaned such as flags, doormats, and vehicles Avoid using water during service to ensure no loss of pressure or volume Agreement to Terms
By accepting an estimate, the client agrees that all the specifications and conditions are satisfactory and hereby accepted. The client authorizes the company to complete the work as specified on the proposal/estimate form. The client releases the company from property damage unless damage is caused by gross negligence or willful misconduct.